Effective January 1, 2026
These Terms & Conditions apply to travel planning, booking, and related services provided by Just Go Roam Travel, LLC (“Just Go Roam Travel,” “we,” “our,” or “us”).
By requesting travel planning services, submitting a trip inquiry, approving a proposal, paying a planning fee, authorizing payment, or confirming a travel booking through Just Go Roam Travel, you acknowledge that you have read, understand, and agree to these Terms & Conditions.
1. Role of Just Go Roam Travel
Just Go Roam Travel acts as an independent travel advisor and booking agent. We assist clients with researching, planning, arranging, and booking travel services offered by third-party travel suppliers.
These suppliers may include, but are not limited to:
- Cruise lines
- Tour operators
- Hotels and resorts
- Airlines
- Transportation companies
- Excursion providers
- Travel insurance providers
- Destination management companies
- Vacation package suppliers
Just Go Roam Travel does not own, operate, manage, or control these suppliers. Because of this, we are not responsible for the acts, errors, omissions, delays, cancellations, schedule changes, financial default, service failures, or negligence of any third-party supplier.
2. Supplier Terms and Conditions
All travel bookings are subject to the terms, conditions, rules, restrictions, and cancellation policies of the applicable travel supplier.
By authorizing a booking, you agree to comply with all supplier terms, including but not limited to:
- Deposit requirements
- Final payment deadlines
- Cancellation penalties
- Change fees
- Refund policies
- Travel documentation requirements
- Health and safety requirements
- Baggage rules
- Cruise line policies
- Airline policies
- Resort or hotel policies
- Excursion provider policies
Supplier terms may be stricter than the terms outlined in this document. In the event of a conflict, the supplier’s terms will control.
3. Pricing and Availability
Travel pricing and availability are dynamic and may change at any time until a reservation is confirmed and the required payment has been successfully processed.
Quotes are based on availability at the time they are prepared. A quote does not guarantee pricing, promotions, cabin availability, hotel rooms, flights, or package components.
Unless otherwise stated in writing:
- Prices are not guaranteed until booked.
- Promotions may expire without notice.
- Space may sell out at any time.
- Supplier pricing may increase before payment is applied.
- Taxes, fees, and surcharges may change.
- Promotional offers may not be combinable.
- Supplier promotions generally cannot be applied retroactively unless permitted by the supplier.
Just Go Roam Travel is not responsible for price increases, expired promotions, or unavailable inventory when a client delays approval or payment.
4. Deposits and Final Payments
Deposit amounts, payment schedules, and final payment deadlines are determined by the travel supplier.
It is the client’s responsibility to make all payments on time. Failure to submit payment by the required deadline may result in cancellation of the booking, loss of deposit, loss of promotional pricing, supplier penalties, or other financial loss.
Just Go Roam Travel will make reasonable efforts to remind clients of payment deadlines, but we are not responsible for missed payments, declined credit cards, expired cards, bank processing delays, or supplier cancellations due to nonpayment.
5. Travel Planning and Professional Service Fees
Some travel services may require a professional planning, consultation, research, itinerary design, or service fee.
Not all of our services include fees for professional planning or research. When a fee is charged, it is clearly outlined in advance in our service agreement.
Planning and professional service fees compensate Just Go Roam Travel for time, expertise, research, supplier comparison, itinerary design, consultation, proposal preparation, and administrative support.
Unless otherwise stated in writing, planning and professional service fees are:
- Non-refundable
- Separate from supplier payments
- Earned when paid
- Not applied toward the cost of travel
- Not dependent on whether the client ultimately books travel
Additional fees may apply for complex itineraries, custom FIT travel, group travel, extensive revisions, last-minute requests, cancellations, or post-booking changes.
6. Client Information and Accuracy
Clients are responsible for providing complete and accurate information for all travelers.
This includes, but is not limited to:
- Full legal names exactly as shown on travel documents
- Dates of birth
- Gender, when required by supplier or airline systems
- Contact information
- Passport information
- Known Traveler Numbers
- Loyalty numbers
- Accessibility needs
- Dietary restrictions
- Medical or mobility considerations relevant to travel
- Payment information
Clients are responsible for reviewing all proposals, invoices, confirmations, travel documents, passenger names, dates, destinations, cabin categories, room types, flights, and itinerary details for accuracy.
Any errors must be reported to Just Go Roam Travel immediately. Name corrections, date changes, or other revisions may be subject to supplier fees or penalties.
Just Go Roam Travel is not responsible for errors resulting from inaccurate or incomplete information provided by the client.
7. Travel Documents, Passports, Visas, and Entry Requirements
It is the client’s responsibility to obtain and carry all required travel documentation.
This may include:
- Valid passport
- Government-issued identification
- Visas
- Vaccination records
- Entry forms
- Minor travel consent forms
- Immigration documents
- Proof of citizenship
- Travel insurance documentation
- Required health documentation
Many countries require passports to be valid for at least six months beyond the date of travel. Entry requirements may vary based on nationality, destination, itinerary, transit countries, and supplier policies.
Cruise lines may permit certain closed-loop sailings with alternative documentation, but requirements can change. Just Go Roam Travel strongly recommends that all travelers carry a valid passport for international travel, including cruises.
Clients are responsible for confirming all documentation and entry requirements before travel. No refunds will be provided by Just Go Roam Travel if a traveler is denied boarding, entry, or participation due to improper or incomplete documentation.
8. Travel Insurance
Just Go Roam Travel strongly recommends that all clients purchase comprehensive travel insurance.
Travel insurance may help protect against unexpected events such as:
- Illness or injury
- Trip cancellation
- Trip interruption
- Flight delays
- Missed connections
- Lost or delayed baggage
- Medical emergencies
- Emergency evacuation
- Weather disruptions
- Supplier default, when covered
- Family emergencies
- Other covered events
Travel insurance coverage varies by policy. It is the client’s responsibility to review the policy terms, coverage limits, exclusions, and claim requirements.
If a client declines travel insurance, the client assumes full responsibility for any financial losses, cancellation penalties, medical expenses, travel interruptions, or other costs that may occur before, during, or after travel.
Declining travel insurance may result in little or no refund from the supplier, depending on the supplier’s cancellation policy.
9. Cancellations, Changes, and Refunds
All cancellations, changes, and refunds are subject to the policies of the applicable travel supplier.
Cancellation penalties may apply once a booking is confirmed. These penalties may increase as the travel date approaches.
Refunds, if available, are issued according to the supplier’s terms and timeline. Just Go Roam Travel does not control supplier refund policies or processing times.
Clients understand that:
- Deposits may be non-refundable.
- Final payments may be fully or partially non-refundable.
- Airfare may be non-refundable.
- Travel insurance premiums are generally non-refundable.
- Some promotional rates may carry stricter cancellation penalties.
- Supplier credits may have expiration dates or restrictions.
Just Go Roam Travel is not responsible for supplier delays in processing refunds or credits.
10. Post-Booking Changes
After a reservation is confirmed, changes may be limited and may result in additional costs.
Post-booking changes may include, but are not limited to:
- Changing travel dates
- Changing travelers
- Changing cabins or room types
- Changing flights
- Adding or removing travelers
- Changing dining times
- Changing hotels or resorts
- Changing excursions
- Revising package components
- Applying promotions, when permitted
Any change is subject to supplier approval, availability, and applicable fees. Just Go Roam Travel cannot guarantee that changes will be available or approved.
Additional professional service fees may apply for substantial revisions, complex changes, or repeated post-booking changes.
11. Air Travel
Airline schedules, seat assignments, baggage policies, delays, cancellations, missed connections, and aircraft changes are controlled by the airline.
Just Go Roam Travel is not responsible for airline schedule changes, flight delays, cancellations, baggage fees, seat assignment changes, denied boarding, missed connections, or airline service issues.
Clients are responsible for reviewing all airline confirmations and complying with airline check-in requirements, baggage rules, identification requirements, and arrival time recommendations.
When booking cruises, tours, or other time-sensitive travel, Just Go Roam Travel strongly recommends arriving at least one day prior to departure whenever possible.
12. Cruise Travel
Cruise lines may change itineraries, ports of call, ships, departure times, arrival times, onboard offerings, dining options, entertainment, cabin assignments, or health and safety protocols at their discretion.
Just Go Roam Travel is not responsible for cruise line changes, missed ports, weather-related itinerary adjustments, mechanical issues, onboard service concerns, or decisions made by the cruise line.
Clients are responsible for complying with all cruise line policies, including embarkation requirements, onboard conduct rules, identification requirements, health protocols, and documentation standards.
13. Casino Offers, Loyalty Offers, and Promotional Travel
Some clients may book travel using casino offers, loyalty offers, complimentary cruise offers, reduced fares, onboard credit promotions, free play offers, or other supplier-controlled promotions.
These offers are issued, priced, modified, and governed solely by the supplier or casino program.
Just Go Roam Travel does not control:
- Offer eligibility
- Complimentary stateroom availability
- Upgrade pricing
- Free play amounts
- Onboard credit amounts
- Taxes and fees
- Casino program rules
- Offer expiration dates
- Offer withdrawal or modification
- Supplier approval of offer combinations
Casino and loyalty offers may change or become unavailable without notice. Just Go Roam Travel is not responsible for supplier decisions related to these offers.
14. Group Travel
Group bookings may be subject to additional supplier terms, minimum participation requirements, payment schedules, cancellation rules, and group contract conditions.
Group amenities, promotional benefits, onboard credits, tour conductor credits, fundraising components, private events, or other group benefits are not guaranteed unless confirmed in writing by the supplier.
If a group does not meet minimum participation requirements, certain benefits may be reduced, changed, or removed by the supplier.
Clients participating in group travel are responsible for complying with all group deadlines, payment requirements, documentation requirements, and supplier policies.
15. Special Requests and Accessibility Needs
Just Go Roam Travel will make reasonable efforts to communicate special requests to travel suppliers.
Special requests may include:
- Dietary needs
- Bedding preferences
- Connecting rooms or cabins
- Nearby rooms or cabins
- Seating preferences
- Celebration notes
- Mobility needs
- Accessible cabins or rooms
- Medical equipment requests
Special requests are not guaranteed unless confirmed directly by the supplier.
Clients with accessibility, mobility, medical, dietary, or other special needs should disclose those needs before booking so appropriate options can be researched. Some destinations, ships, resorts, excursions, or transportation providers may not be suitable for all travelers.
16. Health, Safety, and Fitness to Travel
Clients are responsible for determining whether they are physically, medically, and otherwise fit to travel.
Clients should consult their physician regarding any health concerns, medical conditions, pregnancy-related restrictions, mobility limitations, vaccinations, medications, or destination-specific health risks.
Just Go Roam Travel is not responsible for medical issues, denied boarding, missed activities, or travel disruptions resulting from a traveler’s health, physical limitations, or failure to meet supplier health requirements.
17. Destination Risks
Travel involves inherent risks. These may include, but are not limited to:
- Weather events
- Natural disasters
- Political unrest
- Crime
- Illness
- Injury
- Transportation delays
- Government restrictions
- Public health emergencies
- Wildlife encounters
- Water-related risks
- Adventure activity risks
- Varying safety standards in foreign destinations
Clients are responsible for reviewing destination information, travel advisories, health guidance, and safety recommendations before travel.
By booking travel, clients voluntarily assume the risks associated with their destination and chosen activities.
18. Excursions, Tours, and Activities
Excursions, tours, activities, and experiences may be operated by independent third-party providers.
Just Go Roam Travel is not responsible for the acts, errors, omissions, injuries, cancellations, delays, safety standards, or service failures of excursion or activity providers.
Clients are responsible for reviewing activity requirements, age restrictions, weight limits, mobility requirements, cancellation policies, safety standards, and risks before participating.
19. Force Majeure
Just Go Roam Travel is not responsible for failure to perform or for travel disruptions caused by events beyond our control.
These events may include, but are not limited to:
- Acts of God
- Hurricanes
- Tropical storms
- Floods
- Fires
- Earthquakes
- Pandemics
- Epidemics
- Government restrictions
- Border closures
- War
- Terrorism
- Civil unrest
- Labor strikes
- Supplier bankruptcy or insolvency
- Transportation interruptions
- Mechanical failures
- Airline disruptions
- Port closures
- Weather-related delays
- Public health emergencies
In these situations, refunds, credits, changes, or cancellations are governed by the applicable supplier’s policies.
20. Limitation of Liability
Just Go Roam Travel is not liable for any injury, damage, loss, accident, delay, inconvenience, irregularity, or expense caused by any third-party supplier, traveler action, government action, weather event, force majeure event, or circumstance beyond our control.
This includes, but is not limited to:
- Personal injury
- Illness
- Death
- Property damage
- Lost luggage
- Theft
- Missed connections
- Travel delays
- Supplier cancellations
- Denied boarding
- Documentation issues
- Schedule changes
- Quarantine expenses
- Additional lodging or transportation costs
- Emotional distress
- Lost vacation time
- Financial loss
To the fullest extent permitted by law, the maximum liability of Just Go Roam Travel shall not exceed the amount of professional planning or service fees paid directly to Just Go Roam Travel for the specific trip at issue.
21. Client Conduct
Clients are expected to behave respectfully and responsibly during all travel.
Suppliers may deny service, remove travelers, or terminate participation due to disruptive, unsafe, abusive, illegal, or inappropriate conduct.
Just Go Roam Travel is not responsible for losses, penalties, expenses, denied service, or removal resulting from a traveler’s conduct.
22. Communication and Response Times
Just Go Roam Travel communicates with clients primarily by email, phone, text message, online forms, and client management systems.
By working with Just Go Roam Travel, clients consent to receiving travel-related communications through these methods.
We make reasonable efforts to respond promptly, but response times may vary based on business hours, supplier availability, travel emergencies, weekends, holidays, and the complexity of the request.
Supplier support hours and processing times may affect how quickly certain issues can be resolved.
23. Payment Authorization and Chargebacks
Clients authorize Just Go Roam Travel and/or the applicable travel supplier to process payments using the payment information provided by the client.
Clients agree not to initiate a credit card chargeback for charges that were authorized and properly processed according to supplier terms or Just Go Roam Travel service agreements.
If a billing dispute arises, clients agree to contact Just Go Roam Travel first so we may assist in reviewing the issue with the supplier when applicable.
Chargebacks do not override supplier cancellation policies, non-refundable terms, or professional service fee agreements.
24. Privacy and Personal Information
Just Go Roam Travel collects personal information only as needed to research, plan, quote, and book travel services.
This information may include names, dates of birth, contact information, passport details, loyalty numbers, travel preferences, payment-related information, and other details necessary for travel arrangements.
Client information may be shared with travel suppliers, host agency systems, booking platforms, insurance providers, or other travel-related vendors as necessary to provide services.
Just Go Roam Travel does not sell client personal information.
Clients are responsible for using secure methods when transmitting sensitive information.
25. Errors and Omissions
Just Go Roam Travel makes reasonable efforts to provide accurate information, pricing, availability, and travel details.
However, errors, omissions, supplier system errors, typographical mistakes, or outdated information may occur.
Just Go Roam Travel reserves the right to correct errors or omissions. If a supplier corrects pricing or availability after a quote or booking request, the client may choose whether to accept the corrected terms, when permitted by the supplier.
26. No Guarantee of Specific Outcome
Just Go Roam Travel uses professional knowledge, supplier resources, and reasonable care to assist clients with travel planning.
However, we do not guarantee:
- Specific pricing
- Specific cabin or room availability
- Upgrades
- Price drops
- Supplier approvals
- Weather conditions
- Wildlife sightings
- Resort or ship experience
- Dining availability
- Excursion availability
- Room locations
- Cabin locations
- Flight schedules
- Onboard or destination experiences
Travel experiences are subjective and may be affected by factors outside our control.
27. Price Drop and Promotion Assistance
When applicable and permitted by the supplier, Just Go Roam Travel may assist with checking for eligible price drops or promotional adjustments prior to final payment.
Price drop adjustments are not guaranteed and are subject to supplier rules, eligibility, availability, fare type, booking status, and timing.
Some promotions apply only to new bookings and cannot be added to existing reservations. Some adjustments may result in the loss of prior promotions, onboard credit, amenities, or other benefits.
Just Go Roam Travel is not responsible if a lower price or promotion is unavailable, ineligible, expired, or denied by the supplier.
28. Independent Decisions
Just Go Roam Travel may provide recommendations, comparisons, supplier information, destination guidance, and professional opinions.
Final travel decisions remain the responsibility of the client.
The client is responsible for reviewing all options, asking questions, understanding supplier terms, and making decisions that fit their needs, budget, risk tolerance, and travel preferences.
29. Governing Law
These Terms & Conditions shall be governed by the laws of the State of Florida.
Any dispute arising out of or related to services provided by Just Go Roam Travel shall be handled in accordance with applicable Florida law.
30. Severability
If any portion of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
31. Updates to Terms & Conditions
Just Go Roam Travel may update these Terms & Conditions from time to time.
The version in effect at the time services are requested or a booking is made will apply unless otherwise required by law or agreed in writing.
32. Acceptance of Terms
By requesting travel services, approving a proposal, submitting payment, authorizing a booking, or signing a service agreement, the client confirms that they have read, understand, and agree to these Terms & Conditions.